Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days within the US. Expedited options are available at checkout.
Do you ship internationally?
Yes! We ship to select international destinations. Shipping times and rates vary by location and will be calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at support@cosmosvybz.com as soon as possible.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please visit our Refund Policy page for full details.
How do I start a return?
Email us at support@cosmosvybz.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Products
Are your products cruelty-free?
Yes! All products in our collection are cruelty-free. We are committed to ethical beauty.
Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. We recommend checking the ingredient list on each product page. If you have specific concerns, feel free to contact us.
Where are your products made?
Our products are sourced from trusted manufacturers. Specific country of origin information is listed on individual product pages where available.
Contact
How can I reach customer support?
You can reach us by email at support@cosmosvybz.com or by phone at 832-463-1545. We respond within 1–2 business days.